SME Tier 2 Technical Support Specialist (Windows and macOS)
Full time @PinoyGPT Jobs posted 3 weeks ago in Call Center / BPO Shortlist Email JobJob Detail
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Job ID 707
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Offered Salary 36000
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Experience 2 Years
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Qualifications Degree Bachelor
Job Description
Work Setup:
- Work From Home – Full-Time
- Weekend availability is required
We’re Hiring Subject Matter Experts Only
Are you an experienced SME tec support expert ready to hit the ground running? onService, Inc. is looking for skilled Tier 2 SME Technical Support Specialists with a strong background in handling phone-based troubleshooting for both hardware and software issues across multiple devices and operating systems.
This is a freelance contract role offering a competitive base pay of ₱36,480/month with no benefits – ideal for independent professionals who want stability, good income, and the freedom of working from home.
What You’ll Do:
- Handle inbound support calls from customers with hardware and software issues
- Troubleshoot devices including Windows PCs, macOS, Chromebook computers, printers, Android & iOS devices
- Deliver fast, accurate, and professional tech support without requiring supervision
- Document resolved issues clearly and completely in support systems
- Work full-time hours including weekends
Who You Are:
- A seasoned Tier 2 tech support pro – you’ve done this before and don’t need tech training
- Fluent in English with strong communication and troubleshooting skills
- Able to diagnose and resolve complex issues confidently over the phone
- Independent, reliable, and committed to providing top-quality service
- Must have a quiet home office, fast and stable internet connection, and your own equipment
What We Offer:
- ₱36,480 monthly pay. Paid twice per month standard 1st and 15th pay schedules.
- Weekly pay schedules for those who are top performers
- 100% work from home
- Full-time schedule with weekend availability required
Audio Introduction Guidelines:
Please record a detailed audio introduction that includes the following:
- Your full name and a brief summary of your work experience
- The types of hardware and software issues you are confident in troubleshooting
- Any certifications you hold or a clear explanation of how you gained your technical skills through hands-on experience
- Why you believe you’re the best candidate for this Tier 2 Technical Support role
- Any past experience with upselling, cross-selling, or handling value-added services
- A rundown of the different computers, operating systems, mobile devices, and peripherals (e.g., printers) you have experience supporting
- Your call center background, including the companies you’ve worked with and your specific roles
- Any relevant SME (Subject Matter Expert) or leadership experiences you’ve had in tech support or customer service
Be confident, clear, and professional—this is your chance to stand out!
How to Apply
Please send your resume along with a 5+ minute recorded audio introduction of yourself to us via email at: admin@onservice.us
You can also send this to our hiring manager directly via Microsoft Teams through this link: